Return Policy

Claim Procedures

1. Claims for books damaged by the carrier must be made through the carrier.
2. Claims on shortages or defective books can be made through our Shipping Department within 7 days of shipping. Contact the Shipping Department by:
   Phone: 800-955-7277 or E-mail: Shipping@examprep.org

Return Policy

1. Under no circumstances may books be returned after you have Attended a class
2. Under no circumstances may clearance books be returned for a refund. ALL SALES ARE FINAL.
3. All software (CD’s, DVD’s, Digital Downloads, CAD systems, etc.). Cannot be returned for a refund
4. For consideration of a return you must contact us within 7 days from original ship date for approval
5. All approved returns must be received with in 15 days of original ship date.
6. The original shipping charges will not be refunded for canceled orders.
7. You will be subjected to a 20% restocking fee.
8. Original sales receipt must be included, with the return slip filled in completely.
9. Items must be in original packing or shrink-wrap.
10. You are responsible for any shipping charges incurred.
11. If your choice of payment was credit card, a credit will be issued within seven days after the books are
    received.
12. If your choice of payment was cashiers check or money order, a store credit will be issued. No return
    checks will be sent.
13. Send all returns by a traceable mode of shipment to the following address:
    American Contractors Exam Services and Bookstore
    Attn: Returns Department
    5000 Linbar Dr., Suite 250
    Nashville, TN 37211